Refurbishments at Cubex 17th to 21st August 2020

Unfortunately, we will be unavailable for “in clinic” consultations 17th to 21st August inclusive, whilst we are being refreshed.We recognise how important it is to you to continue to receive care and support so we will have the following measures in place during this period.

Customer Services & Patient Relations

Our Customer Services team will be available Monday to Friday, 10am-4pm by email customerservices@213.175.217.238 and telephone on 020 7935 5511.

Due to the schedule of works there may be times when we are unable to answer your call but we do have an answering service so please leave a message and a member of the team will get back to you as soon as possible.

Please note that our team may at times be operating remotely so it is likely that you will receive a quicker response if emailing.

In-clinic Consultations

Unfortunately, we will not be able to offer any in-clinic consultations during this period.

Telephone and Video Consultations

We would be pleased to offer you the option to book a telephone or video (Skype, FaceTime, or Zoom) consultation. We can discuss any concerns you may have regarding your hearing and communication needs and try to troubleshoot any difficulties that you may be experiencing with your hearing and treatment technology.

See here for a detailed list of consultancy that can be carried out via virtual channels. Please contact the Customer Services team to book a session or by direct e-mail here

Hearing Lab & Repairs

We will continue to offer our hearing lab services for 1st line repairs of your hearing technology. Hearing devices that require our attention can be posted to Cubex, as before. Alternatively, we will be offering a drop-off option where you can arrange to deliver your hearing technology through our post slot, located to the left of our doorway at 25 New Cavendish Street. Please ensure that your valuable devices are packaged safely and securely, and should include your name, date of birth, address, and a brief description of the fault. We will communicate with you as soon as we can and will let you know if the device can be attended to “in-house” or if it will require repair by an external laboratory.When we can we will complete repairs in-house within 24 hours. However, there may be occasions when your hearing technology requires the attention of an external lab. If this is the case, then please expect a minimum of 6 to 7 working days before your instrument is ready to be dispatched or collected.

Please click here for more details regarding turn-around times, fees and warranty covers.

The front door will be locked

Please note that priority will be given in the following order:

1. Repairs to Cubex provided hearing technology

2. Supply of accessories to Cubex patients

3. New orders (except where there is an urgent need to replace existing hearing technology)

Accessories

Accessories such as batteries, filters, domes, and tubing can still be ordered from customerservices@213.175.217.238 at any time or by telephone.

We thank you for your continued support and understanding, wish and your family good health and look forward to welcoming you back to our newly refreshed clinic on the 24th August 2020

You are always safe at Cubex.