We're still here for you
Updated 12th January 2021
In light of the UK government’s announcement 4th January regarding England entering national lockdown on 5th January, we would like to re-assure you that we will continue to be available and remain open, but we are operating with reduced staff. Our laboratories have also been highly impacted by the situation which means that any hearing technology repairs, orders and communication may be slightly delayed.
Your hearing health is important to us and as we are considered an essential service, we are here and will continue to provide a level of support to all our patients which will include “in clinic” essential care for those that require it. Please note that this will be on an appointment only basis to ensure that we minimise risk and manage social distancing, and availability may be a little reduced.
Whilst we endeavor to look at any hearing technology sent into us within 48 hours, there may be delays beyond our normal turnaround times if we need to send away for repairs.Our customer care team will still be attending telephone calls between 9:30am and 4:30pm Monday to Friday, although email remains the best way to communicate with us.
You are always safe at Cubex...
Cubex Audiology follows advice, recommendations and guidance from the UK’s audiology professional bodies and uses government guidelines to ensure we continue deliver care safely and responsibly. This will always be in-line with official public health, NHS and government advice on COVID 19 with input from the infection prevention society and content from WHO Research
We have carefully considered and assessed the risk for you and our team, and implemented protocols to ensure that everyone stays safe and well whilst under our care in clinic.
See what you can expect from us and what we expect from you.
If you would like to attend for an “in clinic” consultation then please email the customer services team on email customersevices@213.175.217.238.
Our Audiology and Customer Services team are available Monday to Friday, 9:30am-4:30pm.
If you are calling outside of these hours, please leave a message, and a member of the team will get back to you as soon as possible.
Tel. 020 7935 5511Please note that it is likely that you will receive a quicker response if emailing.